15 Oct

During my time at Jobchange so far I have learnt how the record keeping system works and how to create a personalised action plan for customers. Improved my administrative skills by assisting with auditing files, following a checklist and raising any issues identified. Networked with other organisations to create links and set up meetings to create opportunities in the near future for projects to get involved with. Assisted with calling previous customers to offer further support which improved communication skills and phone etiquette. Went through interview techniques and worked on increasing confidence in one to one sessions with my buddy. Improved my CV and learnt tips and hints on how to write a good CV and shadowed reception to get a better idea on how the organisation works from the first call. Anika

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